Billing information is not being generated

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There are some scenarios that you are not able to view all of the generated bills for your Companies. Before you generate billing information you need to consider the following:

1. In order for billing information to be generated, there must be a billing price plan assigned to the company for the specified month.
  a. If there is no billing price plan assigned to the customer prior to the beginning of the month, you will need to contact support in order for a previous months bill to be generated.

2. If you would like to amend some of the billing elements for a customer, you will need to make sure that there are no invoices pending approval associated to the Billing Price Plan. 
To check if Invoices are pending:
Billing -> Invoice History -> Select the time period in the billing price plan and click 'Search'.

 

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This will list all of the invoices pending approval or deletion.  You will have to click on 'View or edit the invoice' and approve and/or delete the relevant invoices first.

If there are no invoices associated to the billing price plan then browse to Billing -> Billing Price Plan Administration. Select your desired price plan and click 'Edit'.  To make changes to your price plan, click 'Unlock and you will be able to amend the billing elements of your specified price plan.

tempsnip1.2.pngWhen you have made all of your changes to your price plan,  select 'Lock and re-calculate'.  This will then begin the billing calculation for the customers that have the Billing Price Plan assigned to them.

Please be aware that this process can take up to an hour to complete.

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