Synergy SKY Management Suite – Synergy SKY Support

We are constantly working to improve your experience. Please keep an eye on this page for the latest information about new features, enhancements, and issues we have fixed.

To view a list of current known issues, visit our Service Status page.

July 17, 2026 - Software Version 40.35.464

Bug Fixes

Google Calendar API now handles being throttled
License is no longer cached before first entry
Fixed possbile race condition on container startup order during upgrade process

Improvements

Nginx upgrade to version 1.30.3

June 18, 2026 - Software Version 40.34.385

Features

New lobby auto admit sign in flow. Documentation

Bug Fixes

Removing the body of an online meeting will now be classified as local
Handle proxy config when IPv6 is disabled at kernel level

May 11, 2026 - Software Version 40.33.284

Bug Fixes

Fixed issue where GoogleMeet failed to process when invitees no longer existed in Google

Improvements

Grafana upgraded to version 12.4.2
Improved license health check, now happens every 24 hours
DB Optimisations for core services
Optimised Join by ID thread to better handle large amounts of meetings

April 13, 2026 - Software Version 40.31.140

Bug Fixes

Room and Video systems column now sorts correctly
Do Not Unbook page is now correctly shown in browser

Improvements

Cisco CMS Co-Space pin length updated to 8
Removed case sensitivity from some config parameters

February 23, 2026 - Software Version 40.28.11102

Features

Added support for Microsoft Teams meetings containing their new domain "*.microsoft"

Bug Fixes

Fixed issue: Suite unable to process external meeting invites
Fixed issue: Ongoing/Upcoming "show details" link not working
Fixed issue: Wrong support URL in config v1 and v2
Fixed issue: JOIN sending mail to admin "too often" when failing with same issue when retrying
Fixed issue: High memory usage by Randymoss and never reduces/clears
Fixed issue: Grafana data source not updated when db password changes
Fixed issue: Security Scan - Cache Management: Insecure Policy. NGINX
Fixed issue: Meeting invite contains duplicate meeting URL

Improvements

Cisco navigators are no longer returned in "Add Webex Device" list
Insight report data return optimisation

February 2, 2026 - Software Version 40.26.10987 [Hotfix of 40.26.10961]

Bug Fixes

Fixed issue where Lobby Auto Admit could not retrieve lobby information from Azure

January 27, 2026 - Software Version 40.26.10961

Bug Fixes

Fixed issue where Cisco endpoints would occassionally lose current bookings when new bookings were added

Improvements

Added support for "Mailinblack" URL rewrites
SQL Optimisation for Meeting History report

Deprecation

In-Room Booking is scheduled for deprecation, July 31st. 2026 (Product Lifecycle)

December 16, 2025 - Software Version 40.24.10821

Features:

TrueView Engage

Improvements:

Zoom meeting matching
Improved handling of URI changes in invitations

Bug fixes:

Fixes Test Connection All Video Systems

November 4, 2025 - Software Version 40.20.10586

Bug Fixes

Fixed issue for Microsoft Teams meetings that had multiple valid join links.
Fixed issues during upgrade when Postgresql is utilising TLS of a local CA.
Remove weak ciphers from nginx configuration.
Fixed username comparison in ews emulator to be case insensitive.
Fixed issue when using non UTF8 encoding when creating database in data container.

October 7, 2025 - Software Version 40.19.10455 [Hotfix of 40.19.10308]

Bug Fixes

Fixed issue where certain Polycom systems would show as overbooked after editting meetings

September 15, 2025 - Software Version 40.19.10308

Bug Fixes

Fixed issue where Zoom meetings were failing to start if passwords had special characters
Fixed issue where Google meetings were not found by Join by ID
Fixed issue in CONTROL where meeting assets were not shown
Fixed issue with "Preserve existing meetings" function, where buttons were not being re-sent to endpoints

Other Changes

SIP B2B User Agent support added

July 29, 2025 - Software Version 40.16.10133 [Hotfix of 40.16.10073]

Bug fixes

Fixed issue where JOIN would fail to start if only configured with EWS

July 22, 2025 - Software Version 40.16.10073

Features

Dual Screen support added for Cisco endpoints with TC software
Security Groups can now also be used for Join-by-ID
Added "Clear" button for Join-by-ID groups
Join-by-ID meetings no longer need to be "accepted" or "tentative" to be provisioned

Bug Fixes

Fixed issue where Grafana would not start after container restart
Fixed issue with meetings where the body was manually replaced after booking
Fixed issue where certain DOD (IL5) MS Teams meetings would fail to match
Fixed issue where Google meetings failed to match when utilizing Mimecast
Fixed issue where Zoom meetings failed to match when utilizing Mimecast
Fixed issue where onetime VMRs (for CMS) did not have a proper start and end buffer

June 12, 2025 - Software Version 40.14.9844

Bug Fixes

Fixed SIP Domain sometimes not set in CONNECT Control
Fixed Zoom matching issue which sometimes matches on the phone number

Other Changes

Added option to prefer Spark over SIP for Webex configured endpoints

June 6, 2025 - Software Version 40.14.9753

Features

New updated EULA
CONNECT Control macro now activates with all calls towards joingw.com

Bug Fixes

Fixed connection test for all video systems in config tool
Fixed GCC-High/L4 graph synchronization issue
Fixed issue where some upgrades would fail if the deployment previously had EWS configuration

Other Changes

CSV import tool now allows "-" in domain
SUITE no longer inserts a polycom token by default
Improved performance of EWS emulator
Webex meeting regex improvements
Added better handling for null returns from webex API

April 24, 2025 - Software Version 40.13.9545

Features

Join by ID can now be configured using Microsoft Entra Groups. This implementation also comes with API optimizations for higher booking throughput and scale.
Added toggles for emails notifications in config tool.

Bug Fixes

Fixed a problem with Microsoft EWS calendar integration, related to certificate policies.
Fixed parsing error for meetings without response status. For Microsoft Graph API.
Google Matching improvements (Matching on 'protected invites').
Fixed sysprep script that caused Meeting Synchronization to not start properly.
Fixed MCU connection test in the config tool.
Hide meeting names in CONTROL and INSIGHT when meeting is set to private by the organizer.
Fixed false positive error for wrong manifest for Cisco Webex API Integration

Other Changes

Improved load optimisation for CONTROL.

March 5, 2025 - Software Version 40.11.9263

Features

Join By ID macro buttons can now be individually shown on endpoints for Teams, Google, Zoom.
Added support for CONTROL dialing with dual screen enabled.
Added matching support for new Teams meeting invite format (shorter URL).
Added new API connection type for GCC levels 4 and 5.

Bug Fixes

Fixed issue where Grafana lost connection with database after password change.
Improved feedback if your deployed config exceeds your licenses.
Fixed issue where Zoom invites matched on wrong meeting ID.
Fixed issue with changing license type.
Fixed issue with migration from Appliance to Container for those who were running EWS.

Other Changes

Deprecated support for TLS 1.0 and 1.1.
Deprecated Recording support.

February 6, 2025 - Software Version 40.10.9084

Features

Preview of Dual Screen Plus. A mode that utilizes both video screens for the entire meeting.
CONTROL whiteglove support extended to compatible Poly systems.
Updated Join by ID macro with support for Dual Screen.
IPV6 support for EWS Emulator.
Testing capability in the Management Suite Config tool for Synergy CONNECT for Government.

Bug Fixes

Keycloak visual improvements.
Config tool visual improvements.
Lobby Auto Admit agent leaves meetings earlier if the room was already admitted.
Fixed issue with wrongly blacklisting of Webex registered video devices.
Fixed issue where admin credentials were included in config backups.
Fixed issue where Join by ID address could be duplicate of a room in use.
Fixed issue where container could not start due to podman network issue.
Fixed issue where URLdefense did not work correctly with .us domains.
Fixed issue with Proofpoint URL rewrites for Teams, Zoom and Google.

Other Changes

- Dependencies and security patches (Available on request)

November 17, 2024 - Software Version 40.07.8605

Note: Upgrading from software version 31.18.xx to Software version 40.07.8605 or later is an advanced upgrade. Please read this guide: Advanced Upgrade and Installation

This latest release introduces a cutting-edge containerized architecture, aligning the Synergy SKY Suite with the architecture of Synergy SKY CONNECT. Management Suite - Platform 40

Features

Security Technical Implementation Guide (STIG) mode for deployments in environments where this is required.

Improvements

Improved dual screen experience for Microsoft Teams and Google Meet with better focus on presentations. Synergy SKY CONNECT is now delivering presentations and speakers in two separate streams between SIP video devices and the meeting. This enables you to both adjust the layout on the video conference device and on the main video stream.

November 15, 2024 - Software Version 31.18.0001

Note: Upgrading from software version 31.18.xx to Software version 40.07.8605 or later is an advanced upgrade. Please read this guide: Advanced Upgrade and Installation

Bug Fixes

Fixed an issue causing JOIN to stop processing meetings due to null value

Other Changes

This is the last release were the software has Recording Integration as a feature. Please see Product Lifecycle

September 23, 2024 - Software Version 31.17.8371

Features

FaceTime meetings are now supported by Synergy SKY. Enabling any SIP device to connect to FaceTime meetings. (blog)
Emoji support. Send and received from SIP devices 😀👏🎉💗 in Teams, Google and Zoom. (more)
French and Polish language support on Cisco touch panels for Synergy SKY features.

Bug Fixes

Fixed an issue with Keycloak timeout, which would automatically log the end user out.
Fixed a macro issue for Cisco DX70 devices
Fixed a Join-by-ID issue for Google Calendar and Google Meet meetings
Fixed an issue with importing config files in the Config tool.

Other Changes

Improvements on Lobby Auto Admit experience.
Improved configuration, allowing the deployment to have a default location for API access to CONNECT.
Improvements for Cisco OBTP verification, prior to meeting start.

July 17, 2024 - Software Version 31.16.7919

Features

New Webex Connection Type - Private manifest for Webex Fedramp.
Support for Closed Captions, through the new Call Control macro, for Cisco devices.
Dual screen macro handled from Suite configuration, for Cisco devices.

Bug Fixes

Fixed issue where Call Control macro did not work in combination with Join by ID calling.
Fixed issue with using proxy from the Suite config tool.
Fixed issue with URL defense and new type of MS Teams invitations.
Fixed issue with HDX connecting to the Suite EWS emulator.
Fixed an issue with Microsoft Graph API and meeting organizers set to “null”.

Other Changes

Deprecation of Teams CDRs as source of information to Insight reports.
Deprecation of database API for third party visualization applications.

June 12, 2024 - Software Version 31.15.7580

EULA Change

As part of our commitment to transparency and providing you with the best possible service, we have revised our EULA to reflect the latest legal requirements and updates to our services. These changes are designed to better protect your rights and clarify your obligations when using our software.

Key Changes Include:

Provisions for new features and services we have recently introduced. This includes improved clarity on usage rights, restrictions, and responsibilities pertaining to concurrent usage. Specifically, section 11 has been added to address new product concurrency capabilities.

You can review the updated EULA in full at https://support.synergysky.com/hc/en-us/articles/16899742351004-End-User-License-Agreement-and-Data-Statistics. We encourage you to read the document thoroughly to understand how these changes may affect you.

Bug Fixes

CMS unable to provision due to max character limit of 100
Google Calendar error when editing recurring meetings
Google calendar "sequence contains more than one element"
CONTROL not showing people count for all configured rooms
Issue with syncing batches for Join-By-ID resource mailbox
Join-By-ID Macro text changed from 16 - 12 for MS Teams meetings
Meeting Details report not found in Insight

Improvements

Mimecast matching
Macro distribution more robust

May 2, 2024 - Software Version 31.13.7250

Features

Public availability of the Workspace Integration for Cisco Webex Control Hub. Synergy SKY management suite integration is now available for all Cisco Webex Control Hub customers.https://help.webex.com/en-us/article/7sw4gab/Cisco-collaboration-devices-certification-program

Bug Fixes

Fixed issue in Meeting Report Overview where unclassified meetings were causing display issues.
Fixed issue where character limits were blocking some configurations from being deployed.
Better Mimecast support for Google meetings.

March 11, 2024 - Software Version 31.12.7081

Features

New and improved meeting control for web meetings on Cisco Touch Control for all Microsoft Teams, Zoom and Google meetings. With this release you get an even better experience parity with web clients. This tight integration enables Cisco rooms to have client control of the web meeting, and improved on-screen experience on how you see Participant list and Chat.
Join by ID. Feature configuration and macro management for this feature is now fully administrated through Suite
New search functionality in CONTROL that allows the admin user to automatically expand all meetings that are returned from the search.
Amazon Chime support. Receive Chime invitations and connect with one click. Synergy Suite now supports more meetings than any other.

Bug Fixes

Fixed stability issues for the Lobby Auto Admit feature.
Fixed ‘add organizer to subject’ functionality for Webex registered devices.
Fixed issue where Connect calls where deprovisioned at end of buffer time.
Fixed issues causing calendars to be stuck in doing full synchronization.
Fixed an issue where meeting information was not found in the header object of Exchange.
Fixed an issue with matching on MS Teams meeting protected by URL defense.
Fixed an issue with concurrency handling in the event receiver module.

January 9, 2024 - Software Version 31.10.6698

Features

Lobby Auto Admit - A safe and secure way to admit VTC rooms waiting in the lobby into the Teams meeting.
CONNECT for Zoom enabled by default. With this release you can invite or forward any Zoom invitation to your SIP video device and connect to the meeting. Try it today!

Bug Fixes

Fixed: Synchronization of invites with multiple Secure URLs
Fixed: OBTP fails when uppercase letters in url
Fixed: Some meetings not having a meeting type set
Fixed: Sanitise CMS profiles in config tool
Fixed issue with some Zoom URLs not matching, leading to Connect for Zoom calls not establishing
Fixed: One meeting with issues could stop multiple from being processed
Improvement: OBTP verify interval has been increased to lower network load